We want you to be completely satisfied with your purchase. If your order is damage, defective or you are unsatisfied with your purchase, we accept returns for refunds and exchanges within seven (7) days after your order has been delivered.
All items must be unworn and unwashed in original condition and packing with the tag still attached. To complete your return, we require a receipt or proof of purchase. Customers will be responsible for shipping and handling charges to return the item. If the package does not reach us safely, we will not be able to complete the refund. Please make sure you get tracking on your returns so that proof of delivery can be verified.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Non-returnable items:
- Gift cards not eligible for a return or refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at caribeafriqueusa@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, all clearance items are final sale and can not be returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at caribeafriqueusa@gmail.com and send your item to: 1152 Putnam Avenue, Brooklyn NY 11221, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 1152 Putnam Avenue, Brooklyn NY 11221, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
